Tom Brackett takes permanent helm at TruGeen after 20 years with ServiceMaster's Terminix.
MEMPHIS, Tenn. – After nearly seven months as the interim president of TruGreen, The ServiceMaster Co. has named Tom Brackett the business unit’s permanent leader.
Since Stephen Donly’s resignation from TruGreen in May, Brackett had overseen the lawn care company while continuing his role as president and CEO of Terminix. Chuck Fallon, most recently president of Burger King North America, joined the company to serve as president of Terminix. Both will report to ServiceMaster CEO Hank Mullany.
“I’m thrilled that an executive with Chuck’s background is joining ServiceMaster,” Mullany said. “Chuck is a results-oriented leader with more than two decades of experience in driving business growth, transforming customer experiences and developing strong teams. With Tom leading TruGreen and Chuck now taking over at Terminix, we’ve filled the leadership roles in our two largest business units, representing more than $2 billion in annual revenues.”
Mullany credited Brackett for serving in the interim role, and quickly laying out a plan to improve TruGreen’s performance, including the development of new branch standards and centralization of many core activities and administrative functions to improve customer service.
“Tom’s operational expertise and experience at Terminix have been a huge advantage for us as we implemented necessary changes in TruGreen,” Mullany said. “I also appreciate Tom pulling double duty for us in our two largest businesses over the past six months. Now that he’ll be able to focus entirely on one business, I’m confident he’ll continue to identify opportunities to improve performance and accelerate growth at TruGreen.”
During his 20-year career at Terminix, Brackett helped the business grow to become the first pest control company to surpass $1 billion in revenues. He joined Terminix in 1992 as a branch manager in Miami, Fla., and was promoted to division vice president in 1997 and eventually, president and COO in 2006.
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