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What is your top concern for 2010?
Labor issues
Customer cancellations
The economy
My competition
Health insurance costs
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How has the economy affected your truck purchasing decisions this year?
I'm buying, but the trucks are pre-owned.
I'm buying, but fewer vehicles than I would have in the past.
I'm buying, but looking at cheaper models.
Things are tight. I'm holding on to what I have and repairing more.
No effect. I can get great deals. It's time to buy.
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Do you think the worst of the recession is over?
Yes
No
I don’t know
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What do you expect your company’s customer retention rate to be this year?
100 percent retention
95-99%
90-94%
85-89%
80-84%
75-79%
Less than 74%
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Where do you think the industry stands in terms of being a "green" industry?
We are way behind other industries in our attempts to be greener.
We are on par with other industries in our attempts to be greener.
We are way ahead of other industries in our attempts to be greener because we augment, improve and maintain green spaces but we don't market it well.
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