Client stewardship wins repeat contracts. And technology helps Brian-Kyles Landscapes of Distinction deliver real-time “status updates” on properties. Crews are equipped with tablet computers and systems that allow the office to track their progress on a route.
“We know as soon as they fill out a completed work log – I can go online and see where at truck is at any time of day,” says Kyle Maurer, commercial account manager at Brian-Kyles in Lorain, Ohio.
“Technology gives us a better opportunity to drive production and also to better serve our clients because we know when we are on site and we can see what is happening on the grounds so we always know what is going on,” Maurer says.
Plus, the tablets help Brian-Kyles maintain momentum during the sales process. “We can meet with a client, take measurements, review the property and make calculations, and if we need to create a proposal right on the spot we can,” Maurer says.
The client can print, sign and seal the deal right on the spot. “We are excited about how technology is keeping our business forward-thinking and progressive,” Maurer says.