Strong service

October 28, 2013

James David Power III, founder of J.D. Power and Associates, and his son Jamey Power, a former head of the J.D. Power’s office in Detroit, talk about the current state of customer service and how to use the Internet to improve your customer service and your brand.


Keep it simple

February 27, 2012

To close more sales, make the buying process easy for customers. Read More

Getting paid

February 29, 2012

Gene Chafe spoke at the Lawn Care Summit about how a bad collection process can hurt your cash flow. Read More

A category of one

March 7, 2012

Joe Calloway spoke at GROW! about how to provide customer service to stand out from the competition. Read More