Friday, May 22, 2015

Home News There's an app for that

There's an app for that

Irrigation

Carla Poe is using technology to improve customer service.

Lindsey Getz | May 17, 2012

Nowadays, there seems to be an app for everything, which inspired Carla Poe, CEO of Millenium Irrigation to create a scheduling app for her company. While it’s still pretty new, the app is already getting noticed by customers. It facilitates easy communication between the company and its clients.

Poe said that her husband Gregg, who was co-founder of the company and passed away from lung cancer in July 2011, was always saying “there’s an app for that!” That memory inspired her to create a custom app for the company. “It’s just a very simple thing for both new and existing customers to schedule with us,” Poe said. “We ask the customer how they prefer to be contacted – on the phone or via email. We try to accommodate everyone’s needs.”

Using a build-it-yourself program online, Poe said that it was an inexpensive endeavor to build her app. The app will serve as another way for customers to contact Millenium. Since everyone nowadays seems to have a smart phone, Poe said that for many it’s an easier way to get in touch. “People love using apps,” she said. “I thought it was a great opportunity for us to have one. It’s just another way to help us stand out from the crowd.”

|The app just launched on Android and is expected to be available for the iPhone and iPad within the next 45 days (at press time) but already the company has had more than a dozen scheduling inquiries via the app. “I’ve always thought of it as a tool to connect and communicate with clients, but it may also be a way to gain new ones,” Poe said. “If you’re on your phone and searching irrigation apps, ours just may pop up. That could potentially get us new business. It’s an opportunity to take advantage of the technology available.”
 

Top news

Private equity firm acquires Signature Landscape Services

A former ValleyCrest executive stakes his claim in the northwest and looks to build a West Coast company.

A conversation with the Top 100

Leaders from the Top 100 discuss the biggest challenges facing their companies and how they’re solving them. Turns out, their solutions work for landscapers of any size.

Let results do the marketing

The best way to market your company is to do high-quality work.

Kubota relocates to Texas

The company's headquarters will move from Torrance, Calif., to Grapevine, Texas.

Bigger isn’t always better

Manufacturers have spent time and money updating their compact excavators.

x