ECHO has launched its new virtual learning management system, ECHO Academy, an online platform that offers training content to ECHO’s distributors, dealer network and other departments within ECHO.
ECHO Academy, available online or via mobile app, will provide users with the tools needed to be successful in both the sales, service, and marketing of ECHO products, and kicks off with more than 100 training courses that provide in-depth technical training for the ECHO dealer network.
“Most dealers today carry multiple product lines and trying to stay up to date with the latest training can be a struggle,” said Fernando Iacona, Vice President Corporate Development and Product Service, ECHO Incorporated. “There are many dealers who want product knowledge, but they don’t have the time to train. We specifically designed these programs with that in mind and they’re accessible either online or ECHO Academy mobile app 24/7."
In addition to convenience, the technical service programs posted on the site are multi-lingual, covering English, Spanish and French. There’s a function that allows the dealer technician to find and register for available hands-on service schools in their area.
Also available at ECHO Academy is a new technician certification program, consisting of three levels, from new dealers and technician staff to a Master Certification level.
“The shortage of technicians in our industry is concerning, as there are more than 9,000 job openings, with many techs leaving the workforce,” said Tim Dorsey, ECHO's CEO. “Recognizing the need to grow the manufacturing industry, while closing the gap of this national job shortage, is a priority for our company. ECHO provides high school and technical college students with equipment, tools, and training programs, including ECHO Academy. Additionally, we work closely with SkillsUSA, a partnership of students, teachers and industry working together to ensure America has a skilled workforce, and we’re involved in both state and national competitions.”