Aspire announces six new hires

The software company added several new positions to round out 2018.

January 11, 2019
Edited by Lauren Rathmell

Aspire Software Company providers of landscape business management software for the green and snow industries announced the addition of Sr. System Administrator Tish Hancy, Software Developer Philip Knox, Director of Customer Success Erin Hale, Software Implementation Trainer Cheryl Hall, Aspire Care Specialist James Steinlage and Quality Assurance Analyst Scott Pennington to the company.

Tish Hancy - Sr. System Administrator

In her new role, Hancy is responsible for installing, maintaining and upgrading all network, server and computer equipment company-wide. In addition, she also provides technical support to all Aspire employees.

Tish has been in the Information Technology field for 25 years supporting Windows systems, most recently serving as a Windows System Administrator. 

Philip Knox – Software Developer 
Knox joined the Aspire team in Nov. of 2018 as a software developer. 
He will be responsible for writing code and building/updating parts of the Aspire system. Prior to accepting this position, he served as a software developer where he specialized in code optimization and conversion of Silverlight application to MVC 5 web applications. Additionally, he also served as a consultant with experiences including conversion of a mathematical algorithm to a backend web application (.net Core) and iOS app (Ionic) for data entry and viewing results.  
Erin Hale – Director of Customer Success

In this new role, Hale will lead the AspireCare customer support team and will be responsible for assessing and managing the satisfaction of Aspire’s customer base.

AspireCare is the company’s full-time customer support service combining immediate real-person phone support with a 24/7 online case tracking system and solution database.

She previously served as client service manager, where she was responsible for delivering
customer service assistance and follow-up and the oversight of the client services team. In this role, she 

will work to strengthen Aspire’s presence in the market and grow the national customer base.

Hale will be an asset to Aspire as she brings a new approach to proactive Client Education in the Customer Success Department,” said Aspire Director of Client Services Bryan Mours

Hale has more than 15 years of experience in customer advocacy and has a SSPA Certification (Certified 
Support Professional).
Cheryl Hall – Software Implementation Trainer

Cheryl Hall comes to Aspire with a background int he landscape industry. Most recently, she served as payroll administrator and office manager for a landscape installation company where she identified areas of opportunity and implements strategies and best practice and process improvement.  Her experience includes contract maintenance, job costing – invoicing, payroll, accounts payable, accounts receivable, documentation and training.

Her job responsibilities will include project management, training and supporting Aspire clients in all areas of the software during their deployment, go-live and ongoing use. 

James Steinlage - AspireCare Specialist

James Steinlage comes to Aspire with five years of experience and support in the green industry, having served as crew leader at a residential/commercial lawn care business.

His job responsibilities will include Aspire customer support and client interaction. His role is that of a problem solver, troubleshooter and trainer for issues and tickets pertaining to specific software features.

Scott Pennington – Quality Assurance Analyst 

Scott Pennington joined the Aspire team in Jan. 2019 as a quality assurance analyst. He has worked in the Information Technology field for more than 3 years, focusing primarily in Quality Assurance and Technical Support. 

Prior to joining Aspire, he served as a QA Analyst for a fast-growing Surgical Inventory Management firm headquartered in Franklin, Tennessee, where he was involved in locating and eliminating issues in software that directly impacted end users.  His background includes end users support, to provide support within house software including troubleshooting, upgrades, reporting and training while providing technical support across the company.