Aspire Software Company providers of landscape business management software for the green and snow industries announced the addition of Sr. System Administrator Tish Hancy, Software Developer Philip Knox, Director of Customer Success Erin Hale, Software Implementation Trainer Cheryl Hall, Aspire Care Specialist James Steinlage and Quality Assurance Analyst Scott Pennington to the company.
In her new role, Hancy is responsible for installing, maintaining and upgrading all network, server
Tish has been in the Information Technology field for 25 years supporting Windows systems, most recently serving as a Windows System Administrator.
In this new role, Hale will lead the AspireCare customer support team and will be responsible for assessing and managing the satisfaction of Aspire’s customer base.
AspireCare is the company’s full-time customer support service combining immediate real-person phone support with a 24/7 online case tracking system and solution database.
“Hale will be an asset to Aspire as she brings a new approach to proactive Client Education in the Customer Success Department,” said Aspire Director of Client Services Bryan
Cheryl Hall comes to Aspire with a background int he landscape industry. Most recently, she served as
Her job responsibilities will include project management, training and supporting Aspire clients in all areas of the software during their deployment, go-live
James Steinlage comes to Aspire with five years of experience and support in the green industry, having served as
His job responsibilities will include Aspire customer support and client interaction. His role is that of a problem solver, troubleshooter and trainer for issues and tickets pertaining to specific software features.
Scott Pennington joined the Aspire team in Jan. 2019 as a quality assurance analyst. He has worked in the Information Technology field for more than 3 years, focusing primarily in Quality Assurance and Technical Support.
Prior to joining Aspire, he served as a QA Analyst for a fast-growing Surgical Inventory Management firm headquartered in Franklin, Tennessee, where he was involved in locating and eliminating issues in software that directly impacted end users. His background includes end users support, to provide support within house software including troubleshooting, upgrades, reporting and training while providing technical support across the company.