Garden Grove Landscaping in Waterdown, Ontario is leading the way in Canada on a new initiative intended to improve on its company management systems and service offerings with a greater emphasis on quality management and customer care.
For the past 12 months, Garden Grove has worked on earning ISO 9001/SN 9001 certification for its snow and ice management division and is now the first company in Canada and the thirteenth in North America to become certified. Additionally, the company is working to bring this combination of quality management systems to Canada through its active involvement as members of the Accredited Snow Contractors Association (ASCA) in the U.S.
“ISO 9001 is a third party audited quality management system that ensures that we have processes and procedures in place to deliver the service we promised in our contracts,” said David Lammers, president of Garden Grove Landscaping. “SN 9001 adds to that quality management system those details that are in the ASCA’s Industry Standards for Snow and Ice Management. This detail is often what protects us and our clients from frivolous claims, commonly through slip and falls.”
“Together these systems are the stamp of approval that Garden Grove Landscaping can prove to the Insurance Companies that we are a better risk; we can prove to our clients we are able to deliver the contracted services and help protect them from potential litigation; and provides us the leverage needed to bring fairness to the laws and initiatives we are championing with the support of the ASCA.” Lammers said.
Lammers sits on the ASCA’s Industry Standards Committee, the committee which developed the Industry Standards and SN 9001, and will be serving as co-chair of this committee in the coming year.