Landscape Management Network has revealed the results of its State of the Industry survey of customers across the landscape and snow sectors.
The survey, conducted in the third quarter of 2021, revealed that hiring, training and retaining employees remains the top challenge for business owners as we move into 2022.
The LMN survey found that 92.1% of companies wish they could find better ways to hire experienced and reliable staff.
Similarly, 87% feel a strong need to offer more training and mentorship programs to their crews, and an additional 84% of respondents wish they could provide better incentives including benefits and pensions to support employee retention.
“It’s clear from the voice of customers that as an industry we must continue to invest in our people and find ways to make the work we do each day more meaningful so employees stay with companies longer and have the training and resources they need to be successful,” said Mark Bradley, CEO at LMN. “Our survey was intended to first help us better provide programs to address these needs, but as we’ve looked closer at the data, we believe it can also be a thought starter for companies of all sizes as they build better organizations.”
Additional key findings from the 15-question survey, which more than 1,200 customers completed, include:
- A strong desire for ways to maximize efficiency while on job sites, including ease of information transfer from an estimator to crew leads (89%).
- Better metrics and analytics to help contractors in all aspects of their jobs (82%).
- Deeper knowledge of the true costs associated with new customer acquisitions (79%).
- More efficient ways to manage operations while on the go from mobile devices (68%).