Park West Episode One: Mishaps and major moments
Park West CEO Jim Tracy recalls what went wrong with his first installation in the industry, and talks about a major defining moment for the company.
Park West Episode Two: CEO approach
CEO Jim Tracy joins the group for dinner and discusses how he builds relationships with employees.
Park West Episode Three: Customer experience
A communication mishap and lost job changed the way Park West approaches customer service
Park West Episode Four: Renewals
Joely Mazzotti takes the Harvesters through the company’s proactive approach to renewals and price increases.
Park West Episode Five: All aboard
The company’s onboarding process involves meeting with some executives, and new employees received a 90-day follow-up survey to get feedback on the process.
Park West Episode Six: Tools of the trade
Systems help with fleet and equipment management, and the aesthetics of a truck are a major focus for the company.
Park West Episode Seven: All systems go
From morning dispatch to GPS, Park West has systems in place to keep crews as efficient as possible.
Park West Episode Eight: Walk with a purpose
With an early morning start, Park West has to be productive but also quiet.
Park West Episode Nine: Quality control
Brian Chinnery talks about how Park West grades jobs without putting too much on an account manager’s plate.