Grassroots Activism Part 2: Just Do It

Network before you need it. Why should regulators, lawmakers, city council members or activists be any different from your customers?

What makes a congressman, a state representative or a city council member different from your customers? Nothing, said Ed Grefe, political consultant and specialist in grassroots politics from Washington, D.C., speaking at the Professional Lawn Care Association of America’s Day on the Hill in February. In fact, he said, lawn and landscape contractors should approach elected officials much like they do their own customers. Some officials may actually become customers as a result.

“Grassroots activism is a process of engagement, of building a relationship,” he ex-plained. “If you try to build a relationship, a majority of people will respond positively.”

Why take the time and trouble to establish relationships with officials and policy makers if there is no hint of trouble? It makes good business sense, say the experts. If regulations that limit or threaten your business are proposed, you have already laid the groundwork. You have the connections that will allow professional lawn and landscape contractors to be heard and considered fairly.

GROUND ZERO. Long-term business and politics are built on relationships, many of which start with strangers talking to each other. As the stranger becomes a customer, the relationship takes on aspects of trust. When the customer becomes a long-term client, the relationship is based on dependence and mutual gain. Politics is no different.

“Call a congressman or the media as you would a potential customer,” Grefe recommended. “You want them to know that you do business in their area and you’re legitimate.”

Initially, the task may seem daunting. “No one wants to be embarrassed, belittled or denied,” he explained. “But relationships are based on the things people want to talk about. Ask the other person, ‘How do you and I build a house together?’”

Even before conflict happens, it’s wise to cultivate a variety of relationships with officials and opinion leaders.

“The best lobbyist is not the hired gun — it’s you,” said Ben Bolusky, director of government affairs for AAN. “Legislators want to hear from their constituents, and several recent surveys found that congressional offices rate personal communications from constituents (letters, telephone calls or office visits) as having the greatest clout.”

Make it Short and Sweet
    One of the most effective ways to build a relationship with an official is a personal visit. Use your time (and the official’s) wisely by staying within the schedule and focusing on your main points. Here are some tips from the experts:
    • Explain why you’re there, educate them on the issues and how it affects your business, your community and their other constituents.


    • Ask if they are supportive or if they need more information to be supportive.


    • Offer yourself and industry asso-ciations as resources.


    • Extend an invitation to visit your business.


    • Leave informative materials for their reference.


    • Be brief. Thank them for their time, and ALWAYS send a thank you note.

“Cut out a favorable newspaper clipping and send it with your business card and a handwritten note. Tell them to keep up the good work,” Grefe suggested. Letters and calls to officials at all levels make a definite impact, especially when they’re positive.

“Once you know the techniques, you realize there is little difference between sales, lobbying, fundraising and community development activities. Remember, you have a legitimate reason to call,” Grefe said.

“If the only time they see you is when you have a problem, you’re just a stranger without a relationship,” he noted. “Check the reelection schedule, call them, find out how they vote and how they perceive your business. The lawn and landscape contracting industry is well positioned for this approach.”

GET IN THE DOOR. Approaching national officials differs very little from building relationships at the state and national level, except it requires more planning and effort to contact, due to their busy schedules.

Telephone calls may be fielded by staff persons and multiple calls and letters may not bring about a commitment for a face-to-face meeting until the last minute. Often, a staff person is assigned to meet with visitors and may not know about the industry.

Whether it’s the official or a staffer, one of the first steps in relationship building is to educate them on your business and your industry and the benefits they contribute to the community.

NEED HELP? While the grassroots process works best if each contractor cultivates his or her own network of contacts, there’s also much to be said for working through organized channels.

Local groups, regional organizations and national associations sponsor outreach activities. A few examples include:

  • PLCAA and its Allied Regional Associations hold a number of events to reach officials and policy makers, including it’s annual Day on the Hill. This two-day event gives lawn care contractors a chance to meet other contractors, learn the status of legislative and regulatory issues affecting lawn care, and visit their representatives or senators.


  • The American Association of Nurserymen, the National Landscape Association and the Associated Landscape Contractors of America provide updates on pertinent issues, workbooks on establishing relationships with opinion leaders and face-to-face meetings with key legislators.


  • AAN’s Lighthouse Fund supports grassroots efforts on a state and regional basis.


  • As issues arise, many industry groups can be called upon to provide support.

Hot Buttons for 1997
    The American Association of Nurserymen recently listed several issues under consideration on a national basis that will affect our industry:
    • Immigration Reform


    • OSHA Reform/Ergonomic Standards Regulations


    • Health Insurance Reform


    • Wage and Hour Audits


    • Noxious Weeds/Native Plant Regulations


    • Tax Code Reforms


    • Clean Water and Wetlands Legislation


    • Minor Use Pesticide Regulations


    • Worker Protection Provisions


    • Plant Quarantine Rules

BE THE HERO. Bellwether states like California, New York, Florida and Massachusetts often set the stage for legislation and regulations to come in other areas, Grefe noted.

Although the regulatory front may be quiet in your area, a plan for organizing can mean the difference when the industry’s business (or your own) is threatened by regulations. When controversial ordinances or laws are proposed, the time for activism has arrived. Although preestablished networks may help, an organized industry of contractors, suppliers, customers and the community at large will have the most success, experts predict.

Become a decision maker. Get involved with the group that will decide specifics of regulation and volunteer to be the industry representative.

Chris Forth, regional technical manager of TruGreen-ChemLawn in Baltimore, Md., became involved in the issue of whether the city of Gaithersburg, Md., should ban all pesticides. He participated in a televised panel discussion with others representing all sides of the issue. A task force of residents was formed to investigate the idea, and the local TruGreen-ChemLawn branch manager was appointed to the panel.

“Since I was part of the original panel, I attend the meetings as an observer,” he continued. “The group has met since October of 1996 and developed IPM criteria and a guide for the city.”

Participation was crucial at the early stages, Forth said. “There was a lot of misinformation about pesticide use in lawn and landscape care. Some people had the wrong idea and needed some balance. I tried to serve as an advisor.

“The best thing to do in this kind of situation is to sit down with people who have an absolutely fundamental disagreement with you and look them in the eye,” he added. “You realize you’re both humans and it’s a start to developing good interaction.”

Paul Miller, owner of Evergreen Landscape in Duluth, Minn., had a similar experience when that city proposed a pesticide ban. “It was up for a preliminary vote and was to be officially adopted at the next meeting when the city forester and florist stepped in. They suggested a task force to investigate because similar bans elsewhere were a disaster.”

Miller participated in the task force, representing the “user” side. The group studied the issue and the result was a profile of what managed areas should include in terms of indigenous plants, design and maintenance. The ban was not approved.

“Don’t hesitate to get involved,” Miller advised. “If I wasn’t there to counter the complaints, I don’t know what would have happened. I have huge files of information, both pro and con, on pesticides. I wanted to turn the attitude to one that getting the lawn done is a good thing, that we’re environmental heroes.

“Even with the responsible use of pesticides by our city employees and supervisors, a ban of pesticides could have been as easy as a majority vote at a city council meeting,” Miller observed. “At the time of the proposed vote, our city council just didn’t have enough information to cast an intelligent vote.”

The author is Editor of Lawn & Landscape magazine.

June 1997
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