A Commercial Culture

Pam Stark has 40 plus years of experience in the green-industry, formerly as a senior vice president with ValleyCrest Companies, and currently as a consultant with Bruce Wilson & Company. Stark understands the investment required to earn the loyalty of your commercial maintenance customers, which in return should yield you increased customer retention, revenue growth, and customers that are easier to serve. She will take you through the process of creating a culture of service in your organization – starting with the leadership characteristics needed to guide your team, followed by essential success behaviors for your employees that are responsible for managing customer relationships. Speaker: Pam Stark, Consultant, Bruce Wilson & Company