Applause launches Scorecards function

Applause, a performance and engagement platform for the field services industry, recently launched Applause Scorecards, a new product designed to transform how field service businesses track, measure and improve technician performance. 

Applause Scorecards enables both field leaders and technicians to access real-time performance data, define key expectations, and automate bonuses. As part of the existing Applause platform, technicians can view their personalized performance scorecards directly in the app.

“Today’s field service teams need more than basic reporting; they need visibility, motivation, and the ability to act in real time,” says Joel Rager, vice president of product at Applause. “Scorecards bring structure and clarity to performance management, so both administrators and technicians know exactly where they stand. And because it’s built into the Applause app, there’s no learning curve or disruption, just immediate value.”

Applause Scorecards automatically aggregates metrics from across a business’s existing tech stack, such as NPS, driving score, job completion rates, reservices, and more in one centralized dashboard.

Key features include: 

• Centralized view for identifying top performers, coaching needs, and operational trends 
• Technician-facing scorecards for real-time goal tracking and performance ownership 
• Automated bonus triggers to reward high-performing team members instantly 
• Customizable power scores that combine multiple KPIs into a single, weighted score aligned to business objectives 
• Access to historical data for monthly performance reviews and year-end evaluations