Avoiding Business Blunders

Never in history have more entrepreneurs launched more new businesses. In America, thousands of businesses open their doors every single day, Unfortunately, most of them (nearly 90 percent) also close their doors within two years. Businesses are started with high hopes and glorious dreams. It is easy to start a business. It is much more difficult to build it, to make it succeed, to avoid the traps and pitfalls and frustrations. And enjoy the fruits of success over the years. In working with hundreds (probably 2,000 to 3,000) entrepreneurs over 25 years, here are the mistakes I see most often. Avoid them.

1. Fear and Confusion. There is either a sense of being overwhelmed by the size of the tasks or a refusal to master the work of being an entrepreneur and business owner. There are specific skills to owning and running a successful business. Learn them; you can master this. You can focus and succeed. (This is often the time to hire a coach.)

2. Lack of Capital. Capital comes in three forms: time, money and energy. Some people have one or two, but not all three – and they fail because they simply cannot sustain the growth phase of their business. EVERY business is a commitment of everything you have. You may start “small,” but that does not mean casual or part-time.

3. Lack of Courage or Commitment. Building a business is always risky. Some people perceive the risk as huge, others see it as a fun hobby, but there is a risk. Manage it. Limit your potential losses. Understand the risks involved and enjoy the process. You will make mistakes. Learn from them and go on.

4. Refusal to Select and Target an Audience. No one can sell services to “everyone” – a message that goes to everyone is unlikely to create a sense of urgency to anyone in particular. Attorneys focus on one type of law. Physicians specialize. So should you.

5. Choosing the Wrong Audience. A market that cannot or will not pay or an audience that is too small or dispersed is a recipe for disaster. The “poor” desperately need medical, dental, legal and other services, but who is going to pay you? The same problem exists when trying to reach an audience that is dispersed over a large geographic area and not easily identified.

6. Fuzzy or Unfocused Message. What exact benefits do you provide? To whom? Under what circumstances and at what cost? How can people contact you? Be precise, be clear, be specific.

7. Lack of Planning – Too Many Random Efforts. Many entrepreneurs try a little radio, a direct mailing, join a service organization, offer free samples and then report that they have “tried everything and nothing worked.” Pick one, and stay the course. You become identified with your marketing techniques. Choose a logo, a color scheme and a marketing technique and stay with it.

8. Too Much Advertisting; Too Little Relationship. Advertising works best for tangible products because customers can see the results. Intangible services are very difficult to advertise and are almost always purchased based on the quality of the relationship. The more people know you – the more they know about you and your caring, your professionalism and your quality – the more business you will do. Build networks of relationships.

9. Laziness and/or Greed. Your business ONLY exists to serve the customer. You must make a profit in order to continue serving the customer, but service is the key to success. Everything must be focused on that. The statement, “I want to be my own boss,” or “I want a business that supports me” may be true (and be totally honest and reasonable), but they are a dangerous focus for your business. Customers first.

10. Having a Product or Service that Fails. Some professionals are incompetent, Some don’t use current technology or are sloppy in their delivery. Particularly with services, even ONE mistake will undermine client confidence, loyalty and trust. Be sure you and your services produce adequate benefits. Do your best – every time.

The author, Dr. Phillip Humbert, is an author, speaker and personal success coach. This article was originally published in the Georgia Green Industry Association Journal.