SAN FRANCISCO – Six months following its debut, CallJoy, a cloud-based phone agent that enables small businesses to delight customers, today announced a new version of its product, which provides small business owners with greater automation, customization and scalability to make their lives easier and businesses run more efficiently.
“Since we launched CallJoy in May, we’ve talked to thousands of small business owners about their needs, specifically, how CallJoy could be more helpful to them,” said Bob Summers, general manager of CallJoy. “We took their feedback and put it into our product. Now, CallJoy gives them even more time savings, business insights and control.”
“When small businesses don’t deliver a delightful customer service experience via telephone, it’s not because they don’t want to please callers. Rather, it’s simply because they’re too busy serving in-person patrons and they can’t hire an employee whose sole responsibility is answering the phone,” Summers explained. “Calls go unanswered, conversations are rushed, and follow up details get lost in a pile of sticky notes.”
To ensure every caller is greeted quickly and professionally, CallJoy’s new version includes a more customizable and intelligent phone agent. Now, business owners can control what the agent’s voice sounds like and exactly what it says to customers when they call. From there, owners and managers of small businesses can easily program their agent to route calls and answer common questions.