Great leaders recognize the importance of quality managers, supervisors and managers. Hence, assessment and retention are the keys to long-term growth.
It’s not enough to hire the first warm, breathing bodies that walk through the door. Spend the time to hire the right people and then spend an equal amount of time to train, engage and retain them.
This segment of the Grow Show will focus on the leaders in your business – the owners, presidents and top managers in your company.
Listen to the podcast here and follow along with this outline as you listen.
Today’s Current Reality
- Business is underperforming
- Leaders have made adjustments
- Such as: cutting benefits, salaries, services and staff, consolidating positions and outsourcing functions
Desired Destiny
- Sustained results and equity growth
- Retention of the right customers
- Retention of key employees
Real Retention Factors
- Assessment
- Employee engagement
- Communication
- Rewards and recognition
- Retention tools
Real Assessment Process
1. Develop a People Plan
- Evaluate all personnel with job performance and job potential 1-5 with each
- Identify key targeted employees
- Start building your game plan to keep the keepers
2. Employee Engagement
- Organizational vision and strategy
- On-boarding program
- Connect work with company success
- Immediate supervisor
- Development plan
3. Communication
- What is going on?
- Open-door policy – receptive communication
- Daily huddles
- Performance feedback
- Scheduled one-on-one sessions
- Employee survey
4. Rewards and Recognition
- Know their name
- Challenging goals and desired incentives
- Public praise
5. Retention Tools
- Career ladders
- Multiple touch points
- 10-15 report
- Performance appraisal
- Breaking bread
Exercise
- Now think about your top 3-5 key people
- What is your retention plan for each one?
- What do you need to start doing? Stop doing?
Get Real with Your People Summary
- Develop a people plan
- Evaluate your people
- Focus on account managers and foremen
- Emphasize employee engagement
- Remember: It’s all about the people
Thanks for joining us today. The next Grow Show will discuss getting really close to your customers.
For a free copy of the 10-15 report discussed in today’s podcast along with a sample performance evaluation, contact The Harvest Group at www.harvestlandscapeconsulting.com.