ORANGEBURG, N.Y. - A report released by J.D. Power and Associates ranks Hino highest in overall customer satisfaction among COE (cab over engine) medium-duty trucks. The report is based on interviews with 2,066 primary owners of medium-duty trucks (Class 5, 6 and 7) in service for approximately 26 months. In assessing customer satisfaction, the study analyzed customer satisfaction using a number of factors, including vehicle performance, product quality, interior and exterior design, dealer service, dealer parts and manufacturer image.
According to the report, Hino, with the introduction if its 1998 model year series of medium-duty trucks, ranks “well above the industry average” in a variety of categories, including: vehicle performance, vehicle downtime, drivetrain, design and styling, and warranty in the COE industry segment. Hino was followed in the ranking by Mitsubishi Fuso.
With the introduction of the new J-series engines, Hino customers report improved satisfaction in the drivetrain factor, explained Jen Loukes, manager of commercial vehicle research for J.D. Power and Associates. The drivetrain factor looks at engine and transmission performance, as well as function and dependability.
Eddie Ishizu, president of Hino Diesel Trucks (U.S.A.) Inc., said, "J.D. Power and Associates is the preeminent judge in these matters - except for Hino drivers. If J.D. Power speaks, you can believe what they say."
“It is reassuring to be recognized by J.D. Power for quality," added Ted Fick, senior vice president sales and marketing.
For more information on the J.D. Power and Associates ranking and the full line of Hino Diesel Trucks visit Hino's web site at www.hinotrucksusa.com.