Grasshopper recognized by the EDA

The awards are presented annually to manufacturers who receive exemplary ratings in EDA’s Dealer-Manufacturer Relations Survey of 12 key categories of dealership operations and support. Grasshopper led all OPE manufacturers in all 12 categories, including overall satisfaction, product quality, parts quality, technical support and communication with management. 

 

“We are extremely pleased to have this opportunity to recognize Grasshopper with the Dealer’s Choice Award for the second year in a row,” said EDA President and CEO Rick Lawhun. “It is a testament to their dedication in providing top-quality products, parts and service and we greatly appreciate their support of the dealer network. Congratulations to the team and employees on achieving this recognition.”

 

Survey respondents indicated product quality was the most important category when ranking manufacturers. Grasshopper’s manufacturing methods such as robotic welding, robotic metal forming and powder coated painting; plus product introductions like the fold-up mower deck and swing-out steering levers are examples of industry-changing innovations Grasshopper has introduced for decades. “Dealers build their businesses around products on which they can stake their reputations,” said Grasshopper President Stan Guyer. 

 

“This second Dealer’s Choice Award is validation we’re getting it right based on their expectations.”

 

In comments included with the survey, one dealer noted, “Grasshopper is the best company to do business with. They listen to the dealer and work closely with us. They allow good profit margins and the quality of their product is top-notch.”

 

Grasshopper chooses to invest in the independent dealer network through such principles as fresh inventory and providing product support through a knowledgeable team. “We have the flexibility as a family-owned company to place quality and relationships ahead of numbers,” said Guyer. “Continuous improvement throughout, whether it’s design to manufacturing to final assembly or delivering parts, has led to a level unmatched in the industry. A company priority is for each customer to happily reflect on their purchase at one, five or 20 years and know they made the right choice.”