Many stressful customer complaints revolve around pricing. Being upfront with costs and service charges will spark discussion immediately, rather than after the service has been completed.
Scape-Abilities, Mountainside, N.J., utilizes a concise proposal form that foremen can easily fill out for each job. The form lists certifications and licensing qualifications, in addition to service details, so customers know exactly what they are paying for.
“Then, in advance, we can thwart any complaints about pricing,” noted David Ruckman, project manager. “It’s a pre-qualifying step, because when people are asking us to drop our prices, we can say, ‘We don’t want to deal with you because we have non-negotiable prices.’”
| Scape-Abilities Landscape Contractors PROPOSAL FORM |
To: The following is an outline of the proposed maintenance services that we can provide for you: |
Click here to view this form in a PDF format. You must have Adobe Acrobat to read the PDF. Read the March Issue of Lawn & Landscape online by clicking here.
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