TORRINGTON, Conn. - InterGis LLC and Dynamic Mobile Data Systems Inc. (DMD) recently announced a real-time, wireless routing and scheduling solution that enables companies to respond to changing business demands and other conditions, such as bad traffic, by rerouting drivers as needed.
Using DMD's wireless technology and InterGis' Visual Control Room (VCR) visual routing software, driver productivity and customer service can be improved and labor and fuel costs can be reduced with the ability to respond to more calls while driving fewer miles.
Dynamic Mobile Data® uses an Extensible Markup Language (XML) agent to wirelessly enable the InterGis Visual Routing module via the DMD Network Operations Center. Databases communicate over the Internet via the XML agents to provide real-time, wireless routing capabilities to the VCR system.
"Through this partnership, we're putting control over daily business circumstances back into the customer's hands," said Chuck Feldman, DMD's president and CEO. "The ability to reroute a driver at any time during the day in order to service additional customers, or bypass traffic or other backups and instantly communicate those changes to the driver can mean instant added revenue and cost savings and superior customer service."
VCR creates efficiencies to increase mobile workforce productivity and reduce manual dispatch and scheduling time. InterGis' scheduling, dispatching and routing automation technology formulates optimal routes based on location, resource availability, customer preferences and other user-determined criteria to reduce miles driven and time on the road.
Using Microsoft® Windows® 95/98/00/NT technology with a graphical-user interface, VCR integrates customer, work order, inventory, scheduling and accounting information, plus reporting capabilities, into one comprehensive system, allowing automation of all invoicing and other routine customer financial tasks. The wireless, real-time interface between drivers, fleet managers, and customer service representatives results in more accurate time commitments, less callbacks, and faster service, and allows schedules to be revised as weather, traffic or customer needs dictate.
For more information contact:
InterGis
860/496-4900
www.intergis.com
Dynamic Mobile Data Systems Inc.
www.dmdsys.com
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