RedMax Holds Eigth Annual Service School

RedMax/Komatsu Zenoah America recently held Red Tech 8, its eighth annual service school. Service managers from 18 U.S. and Canadian distributors gathered in Tucson, Ariz. for this hands-on training, which covered carburetor theory and troubleshooting procedures. Attendees also received product update information and were introduced to new products. With this training, service managers are equipped with the expertise to provide technical support for dealers in their distributorships.

The school was highlighted by a tour of the Wabrow factory in Nogales, Mexico, where attendees learned how the facility manufactured carburetors and ignition systems.

Also during the event, RedMAx recognized two Service Distributors of the Year and one Service Manager of the Year. Taking home Service Distributor of the Year awards were Power Equipment Distributors of Richmond, Mich., which was cited for outstanding dealer support, and Cook's Power Equipment Distributing of Ocoee, Fla., which was recognized for outstanding dealer support during four hurricanes.

The Service Manager of the Year for 2004 was awarded to Ken Coker of B&B Distributing Co., Hattiesburg, Miss. "Ken has consistently demonstrated outstanding technical support for RedMax dealers in his area. He and his company go beyond the norm with service to their dealers,” said RedMax Service Manager Skip Augustson.

RedMax/Komatsu Zenoah America, a leader in commercial outdoor power equipment and environmentally friendly technologies, distributes its products exclusively through two-step distribution and servicing dealers.