In the competitive world of landscaping and lawn care, quality control is paramount to retaining valued clients. However, maintaining high standards across numerous job sites can be a daunting task.
To address this challenge, SiteRecon is hosting a webinar led by Nate Birch, Senior VP - Maintenance at Mariani Landscape.
Scheduled for Feb. 21, 2024, at 11:30 a.m. EST, this webinar promises to unveil essential strategies and tools for driving and upholding distinguished quality standards, as exemplified by Mariani Landscape.
Attendees will gain insights into optimizing their quality control processes to ensure client satisfaction and long-term retention.
Key Takeaways:
- Gain visibility into jobsite activities to effectively monitor quality standards.
- Implement a robust system for timely issue detection and management.
- Standardize service delivery across all jobsites to fulfill client expectations consistently.
- Track crew performance and identify areas for training and improvement.
- Enhance client relations and minimize churn by proactively addressing issues.
- Foster effective communication among team members and clients alike.
Meet The Speaker:
Nate Birch, VP - Maintenance at Mariani Landscapes, brings over 15 years of industry expertise to the table. Leading the maintenance sales department, Nate plays a pivotal role in ensuring client satisfaction and retention. With a keen focus on delivering exceptional service, Nate collaborates closely with the production management team to uphold Mariani's renowned reputation.
“Driving quality control is not just a goal — it's a necessity for sustained success. This webinar will help industry leaders drive quality, enhance client satisfaction, and ultimately, thrive in a competitive landscape,” says Utkarsh Sharma, CEO, SiteRecon.
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